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WPS - Workplace Solutions

Hamburg | Berlin


T +49 40 229 499-0

E info@wps.de

Modernization of disposition

Agile at the Hamburg Airport

More and more delays in the daily flight schedule make it very difficult for ground handling service providers at airports to manage the complete turnaround with sometimes only 25 minutes of aircraft downtime on the ground. With the ADIL project "Automated Dispatching with Integrated Control Center", WPS Workplace Solutions consistently implemented this vision so that all services are centrally controlled in an automated manner from the perspective of a flight event and no longer - as is still common in many places today - manually from the respective perspective of the buses, tugs or baggage drivers.

Analog becomes digital

This new automated dispatch software should shift dispatcher interaction to resolving a few conflicts. Previously, manual assignment of a flight event to the responsible team and the appropriate equipment was the norm. Real time information on the dispatch status on the apron should help in the future to make decisions in the control center in exceptional situations. In standard procedures, radio communication between dispatchers in the control center should be completely eliminated. With the full support of the new server processes by mobile devices, the necessary documentation of processes and results should completely switch to a digital and thus paperless format. A holistic view of the cross-trade status of dispatching at a glance should become possible for the control center.

Success with microservice architecture

For many years, the IT support for ground handling services (BVD) at Hamburg Airport consisted of a historically grown structure that had already undergone modernization in individual areas. Although order assignment via Android tablets was introduced in isolated cases, the majority of communication was still paper-based. The goal of commissioning WPS Workplace Solutions was to transfer all dispatching applications to a new, mobile-capable technology stack and to take into account new and changing requirements in the development process.The applications to be developed for this purpose were to be implemented as independent microservices. In addition, data from various legacy applications will be fed into the data management layer to enable a comprehensive analysis of the existing parameters. The final data evaluation is then performed by a separate BI system.ADIL Product Owner Lutz Tilgner summarizes the added value of the new software for Hamburg Airport as follows: With ADIL, our employees in the operations centers are transformed from silo dispatchers to 360-degree bottleneck managers. The clearly structured and intuitive user interface has helped our teams to avoid any fear of contact with the new technology.


ADIL Software – Prozessüberblick Disposition Hamburg Airport

ADIL is a flexible system for all trades

Ground handling services are divided operationally into three areas with different trades. Each of these trades requires a dispatching module specifically tailored to its individual requirements. The data model and structure are largely identical in accordance with the described skill set. Functionally, however, there are different characteristics.

  • STARS Tender Bus - This is the dispatching of passenger buses on the apron. 
  • GroundSTARS Baggage Driver - Driver dispatching for incoming or outgoing baggage trips. 
  • CATS Cleaning - This is the dispatching of cleaning teams for aircraft cabins. 
  • GroundSTARS Loading Groups - Team dispatching for loading and unloading cases and cargo at the aircraft. 
  • STARS Pushback - This is the dispatching of aircraft pushback teams on the apron. 
  • GroundSTARS AKK - (handling concept continental) and Operations. Personnel dispatching on flights to coordinate the entire handling process. 
  • STARS Crewbus - driver and own dispatching to transport crews on the apron.

That is why ADIL is the right software

Carsten Lill, ADIL Project Manager at WPS:

"The willingness of Ground Services to fully engage in an agile transformation for ADIL was crucial for success in this complex business environment. Collaborative requirements clarification with domain storytelling, minimum viable products, and technical decisions by product owners are all part of day-to-day project business as a matter of course."

Lutz Tilgner, Product Owner ADIL Hamburg Airport:

"The handling processes at Hamburg Airport are complex, encompass various trades and have been established over the years. Every change in the processes encounters sensitivities at some point and requires a high degree of sensitivity. WPS Workplace Solutions focuses on professionalism in software development and thus managed to inspire our employees for the digitalization of our handling."

Your contact persons

Would you like to learn more about the ADIL Software? Then please get in touch with our contact persons. We look forward to hearing from you!

Contact Person

Holger Breitling
Member of the Management Board
Holger Breitling has been working for WPS - Workplace Solutions GmbH since 1999. As a senior software architect, he advises customers on the topics of software architecture, modern software…
  • holger.breitling@wps.de
Carsten Lill
Managing Consultant
Carsten Lill is interested in everything that helps to set up projects from the vision to the requirement: Successful with agile approaches, in national and international corporate environments, also…
  • carsten.lill@wps.de
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WPS - Workplace Solutions
GmbH | Hamburg

Hans-Henny-Jahnn-Weg 29
D - 22085 Hamburg

T +49 40 229 499-0

E info@wps.de


WPS - Workplace Solutions
GmbH | Berlin

Schlüterstraße 39
D - 10629 Berlin

T +49 40 229 499-0

E info@wps.de

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