ADIL - Agile at Hamburg Airport

More and more delays in the daily flight schedule make it very difficult for ground handling service providers at airports tomanage the complete handling with sometimes only 25 minutes of aircraft standing time on the ground .With the ADILproject "AutomatedDispatching with Integrated Control Centre ", WPS Workplace Solutions consistently implemented this vision, so that all services are centrally controlled in an automated manner from the perspective of a flight event and no longer - as is still common in many places today - manually from the respective perspective of the buses, tugs or baggage drivers.

Analogue becomes digital

This new automated scheduling software should shift theinteraction of the schedulers to the resolution of a few conflicts .Until now, the manual assignment of a flight event to the responsible team and the corresponding equipment was the norm. Real-time information on the dispatch status on the apron should in future help to make decisions in the control centre inexceptional situations .In standard procedures, the radio communication of the dispatchers in the control centre should becompletely eliminated. With the full support of the new server processes by mobile devices, the necessarydocumentation of processes and results shouldcompletely switch to a digital and thus paperless format . Aholistic view of the cross-trade status of dispatching at a glance should become possible for the control centre.

Success with Microservice Architecture

For many years, the IT support for ground handling services(BVD) at Hamburg Airport consistedof a historically grown structure that had already undergone modernisation in individual areas .Although order allocation via Android tablets was introduced inisolated cases , the majority of communication was still paper-based. Theaim of commissioning WPS Workplace Solutions was totransferall dispatching applications into a new, mobile-capable technology stack and totake into accountnew and changingrequirements in thedevelopment.The applications to be developed for this purpose were to berealisedas independent microservices.Inaddition, thedataof various old applications will befed into the data management layerso that a comprehensive analysis of the existing parameters can be made possible.The finaldata evaluation is then carried out by a separate BI system.ADIL Product Owner Lutz Tilgner summarises the added value of the new software for Hamburg Airport as follows :ADIL transforms our staff in the operations centres from silo dispatchers to 360-degree bottleneck managers. The clearly structured and intuitive user interface has helped our teams toavoid anyfear of contact with the new technology .