ADIL - Agile at Hamburg Airport

Increasing delays in the daily flight schedule make it very difficult for ground handling service providers at airports to manage the entire handling process with sometimes only 25 minutes standing time of the aircraft on the ground . With the ADILproject "AutomatedDispatching with Integrated Control Centre " , WPS Workplace Solutions has consistently implemented this vision so that all services are controlled centrally and automatically from the perspective of a flight event and no longer - as is still the case in many places today - manually from the respective perspective of the buses, tugs or baggage drivers.

Analogue becomes digital

This new automated scheduling software should shift the interaction between dispatchers to resolving a small number of conflicts . Previously, the manual assignment of a flight event to the responsible team and the corresponding equipment was the norm. In future, real time information on the dispatch status on the apron should help to make decisions in the control centrein exceptional situations .For standard procedures, radio communication between dispatchers in the control centre should becompletely eliminated. With the full support of the new server processes by mobile devices, the necessarydocumentation of processes and results shouldswitch completely to a digital and therefore paperless format. A holistic view of the status of dispatching across all trades at a glance should be possible for the control centre.

Success with microservice architecture

For many years, IT support for ground handling services(BVD) at Hamburg Airport cons istedof a historically evolved structure that had already undergone modernisation in individual areas . Although order assignment via Android tablets was introducedin some cases , the majority of communication was still paper-based. The aim of commissioning WPS Workplace Solutions was to transferall dispatching applications to a new, mobile-capable technology stack ,taking into accountnew and future changingrequirements in development, andto realisethe applications to be developed for this as independent microservices.The datafrom various legacy applications willalso befed into the data management layerto enablea comprehensive analysis of the existing parameters. The finaldata evaluation is then carried out by a separate BI system, andADIL Product Owner Lutz Tilgner summarises the added value of the new software for Hamburg Airport as follows: With ADIL, our employees in the operations centres are transformed from silo dispatchers into 360-degree bottleneck managers. The clearly structured and intuitive user interface has really helped our teams to avoid anyreservations about the new technology .